📦 Return & Refund Policy – UniglobeTradeLLC

Our Promise

At UniglobeTradeLLC, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations, and we’re here to make the return and refund process as simple and transparent as possible.

✅ Eligibility for Returns

You may request a return if:

  • The item was received damaged, defective, or not as described
  • You received the wrong item
  • You changed your mind (within the allowed return window)

📅 Return Window

We accept returns within 30 days of the delivery date.
After 30 days, unfortunately, we cannot offer you a refund or exchange.

📦 Return Conditions

To be eligible for a return:

  • Item must be unused, unworn, and in the same condition that you received it
  • Item must be in its original packaging
  • Proof of purchase or order number must be provided

Note: Some items may be non-returnable due to hygiene or safety reasons (e.g., personal care products, perishable goods). These will be clearly marked on the product page.

🔁 Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at support@uniglobetradellc.com within the return window.

💸 Refund Process

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.

  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3–5 business days.
  • Shipping costs (if any) are non-refundable, unless the return is due to our error (wrong/damaged item).

🚚 Return Shipping

  • If the return is due to our error (e.g., wrong item sent or defective product), we will cover the return shipping cost.
  • If the return is due to customer preference (e.g., changed mind), the customer is responsible for return shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items without tracking.

📩 How to Initiate a Return

To start a return, please email us at:

📧 info@uniglobetradellc.com
Include:

  • Order number
  • Reason for return
  • Photos (if the item is damaged or defective)

Our customer support team will respond within 24–48 hours with further instructions.

❗ Important Notes

  • Do not send your purchase back to the manufacturer.
  • Items returned without prior approval may not be eligible for a refund.
  • We reserve the right to deny a return or refund if the item does not meet our return conditions.

Thank you for shopping with UniglobeTradeLLC.
We appreciate your trust and are committed to providing you with excellent customer service.